About:
Help Desk Reloaded is a Web-based helpdesk customer support system. Its users can quickly log help desk tickets, and customer support representatives can track calls, assign priorities, etc.

Author:
helpdesksoftware [contact developer]

Rating:	reset 1 2 3 4 5 6 7 8 9 10
7.64/10.00 (4 votes)

Homepage:
http://www.helpdeskreloaded.com/
Demo site:
http://www.helpdeskreloaded.com/demo/

Trove categories: [change]

[Development Status]		5 - Production/Stable
[License]		Free To Use But Restricted
[Programming Language]		PHP
[Topic]		Information Management, Information Management :: Issue Tracking

Dependencies: [change]
No dependencies filed

 Branches

Branch	Version	Last release	License	URLs
Default	3.6.7	09-Dec-2008	Free To Use But Restricted

 Comments

[»] nice help desk.
by baalsystems - Nov 18th 2004 04:34:31

This help desk software works well. It was easy to install, and when i asked for some changed to be made they did it in about a week.

What more could you ask for!

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[»] Overview
by Sylvain GIL - Nov 1st 2004 10:22:18

Man, this has to be the worst Web UI I've ever seen. From the demo, it looks far from RT http://bestpractical.com/rt/ both for the usability and the features.

I would be interested to hear the feedbacks from any actual users of this application other then the company behind it.

What about the license?

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[»] Re: Overview
by helpdesksoftware - Nov 17th 2004 11:15:55


> Man, this has to be the worst Web UI

> I've ever seen. From the demo, it looks

> far from RT http://bestpractical.com/rt/

> both for the usability and the

> features.

>

> I would be interested to hear the

> feedbacks from any actual users of this

> application other then the company

> behind it.

>

> What about the license?

We appreciate your feedback, we have provided a discussion form on the helpdeskreloaded.com web site where you can make suggestions as to how to change the interface to be more friendly. We regularly take users suggestions and implement them. Please provide your ideas and suggestions on our active discussion board so that we can make the help desk software best for ALL users. Thank you.

P.S. you can turn of 90% of the images in the install file. The online demo is not exactly how the end product looks. Also sometime in the next week we are releasing yet another version with improves upon the interface.


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[»] Code Update
by rainmakerpsi - Feb 16th 2004 09:04:45

If you are using Help Desk Reloaded please let us know. Certainly if you have changed the code to work better, or in a unique way we would like to hear about that also!

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[»] Re: Code Update
by rainmakerpsi - Apr 15th 2004 20:17:11


> If you are using Help Desk Reloaded

> please let us know. Certainly if you

> have changed the code to work better, or

> in a unique way we would like to hear

> about that also!

Did some updates, still need some work on the search page. if anyone wants to re-do it, please send me the code and help out everyone who is using the helpdeskreloaded help desk software.
Thanks



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