Help Desk Reloaded is a Web-based helpdesk customer support system. Its users can quickly log help desk tickets, and customer support representatives can track calls, assign priorities, etc.
|Tags||Information Management Issue Tracking|
Release Notes: This update adds the location and resolution date to the main trouble ticket management selection.
Release Notes: This release adds the search bar back into the navigation system on all pages. This revision also adds new pre-built reports for more quickly accessing trouble tickets by user name and a top five most annoying users report so you can see who is generating the most trouble tickets in your organization.
Release Notes: This update corrects problems with the property management system as well as a few minor issues with other files in the help desk.
Release Notes: A problem in 18.104.22.168 that prevented the help desk from installing correctly and the settings page from working was corrected. The password reset system was also updated to generate more user friendly email messages.
Release Notes: This release corrects minor bugs in the trouble ticket viewing page and the new trouble ticket creation page.