Freehelpdesk is feature-rich help desk system designed from the ground up to meet the demands of help desk staff and their users. It is a Web-based system that can accept new calls from your users directly into the system. Calls can be tracked and searched to enable faster response times.
|Tags||Communications Information Management Issue Tracking Records Management Workflow Frameworks Office/Business|
|Operating Systems||Mac OS X Windows Windows Windows POSIX Linux|
Release Notes: This release adds a minor update to the ezSQLPHP/MySQL db class. You only have to update includes/ez_sql_core.php and ez_sql_mysqli.php for a minor bugfix in the library.
Release Notes: This release upgrades ezSQL to MySQLi. The CAPTCHA has been updated. Live validation has been added on register and user call add.
Release Notes: A major interface update optimizes the software for mobile devices. Many small bugfixes, including correcting the admin email notification. Passwords are now case sensitive for increased security. No database changes.
Release Notes: This release checks for the fhd_config.php file to avoid throwing an error to the user if it does not exist. If the configuration file is not found, it provides instructions on how to proceed. If you already have the software up and running, there is no benefit to this minor upgrade. The only changed file is index.php.
Release Notes: This release adds the ability to delete users (the users' assigned tickets become assigned to admin) and fixes a bug which caused the "user login" field not to update, a support staff display name issue (if the name is not set, the user ID is displayed in a dropdown box), and spelling errors.