Freehelpdesk is feature-rich help desk system designed from the ground up to meet the demands of help desk staff and their users. It is a Web-based system that can accept new calls from your users directly into the system. Calls can be tracked and searched to enable faster response times.
|Tags||Communications Information Management Issue Tracking Records Management Workflow Frameworks Office/Business|
|Operating Systems||Mac OS X Windows Windows Windows POSIX Linux|
Release Notes: A fix for file uploads, which was broken in the previous release.
Release Notes: Many small bugfixes. A fix for the forgot password function. Many validation updates and minor tweaks.
Release Notes: This release adds security updates, including a tool to encrypt database passwords for existing installs, changes the look and feel with themes (Bootswatch), adds new icons from Font Awesome, and updates the dashboard layout.
Release Notes: Updates Twitter bootstrap to 3.1.0. A new admin menu option shortcut for viewing all recent tickets. A few minor bugfixes.
Release Notes: This version introduces the ability for a file to be uploaded with a ticket submission. The navbar has been changed to an even more mobile friendly version. There are many interface tweaks. Updated CAPTCHA and ezsql libraries. Please note: the fhd_config.php file has changed to allow for control of file uploading.