Projects / Free Help Desk

Free Help Desk

Freehelpdesk is feature-rich help desk system designed from the ground up to meet the demands of help desk staff and their users. It is a Web-based system that can accept new calls from your users directly into the system. Calls can be tracked and searched to enable faster response times.

Operating Systems

Recent releases

  •  27 Apr 2014 23:13

    Release Notes: This release fixes a bug with the registration CAPTCHA, and a bug changing the user pending status.

    •  01 Apr 2014 13:43

      Release Notes: A fix for file uploads, which was broken in the previous release.

      •  31 Mar 2014 01:17

        Release Notes: Many small bugfixes. A fix for the forgot password function. Many validation updates and minor tweaks.

        •  19 Mar 2014 00:21

          Release Notes: This release adds security updates, including a tool to encrypt database passwords for existing installs, changes the look and feel with themes (Bootswatch), adds new icons from Font Awesome, and updates the dashboard layout.

          •  17 Feb 2014 01:01

            Release Notes: Updates Twitter bootstrap to 3.1.0. A new admin menu option shortcut for viewing all recent tickets. A few minor bugfixes.

            Recent comments

            23 Apr 2014 19:56 jmro

            Thank you for the Free Help Desk Software.

            Testing version 2.4.2b, but have a few issues: MySQL 5.1.73-cll, PHP 5.3.10, tested on Firefox.

            1.- Registration not working:

            PHP Fatal error: Call to a member function escape() on a non-object in helpdesk/fhd_register_action.php on line 19
            Line 19: $captcha = $db->escape(trim($_POST['captcha']));
            Registration stops, but if we disable captcha for registration on fhd_config.php /** Use CAPTCHA with registration? yes or no */ define('CAPTCHA_REGISTER','no'); the registration works.

            2.- Admin / User Pending:

            The checkbox for User pending? if unchecked after submit goes back to checked, no way to unpending a user from the page.
            Only way to unpending a user is to edit the user fields, for example using phpmyadmin.


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