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Version 1.3.0 of f2w helpdesk

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• 1.4.3

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•  23 Jul 2002 04:18
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Release Notes: Minor user interface improvements, bugfixes in the Oracle configuration script, a new MS SQL configuration, and the automatic addition of new help desk operators to at least one team (without this, they can't do much).

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• 1.4.2

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•  18 Apr 2002 04:53
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• Minor bugfixes

Release Notes: In this release, the CSV extract now copes with quotes and newlines. There were some localisation fixes - more strings can now be localised. The SQL patching method was improved, to separate Oracle development from the PostgreSQL branch. It is now possible to create users with restricted access (just don't make them members of any teams).

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• 1.3.2

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•  13 Nov 2001 11:26
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• Major feature enhancements

Release Notes: New reports were added and existing reports were improved. Handling of request notes was improved. A localization bug was fixed. "Expert-system" questions are now shown in two columns so that more can be displayed on a page without requiring the user to scroll.

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• 1.3.0

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•  30 Oct 2001 07:39
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• Minor security fixes

Release Notes: Many messy DTML constructs were moved into Python scripts, reports were tidied up, and common code was factored out. Reporting option to omit rows with no open requests and ability to create and delete helpdesk operators in the Contact Admin screen were added. Bug in contact search (single quote in search field caused errors and a major SQL security hole) was fixed.

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• 1.2.5

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•  23 Oct 2001 08:07
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• Minor bugfixes

Release Notes: Requests can now be assigned to anyone if there is no team with the corresponding skillset. Contact's name, location and phone are always shown when viewing a request, and in e-mails. Date ranges are compared correctly in request search. Category of a request can now be changed more easily, without arbitrary restrictions. Request extract report (in CSV format) added.