Re: Buyer beware
> First of all, Paysystems runs a fraud
> check on all transactions before
> charging the card. This is why there is
> a slight delay, although normally the
> delay is much less than 24 hours.
> Second, xe2 ( i will not use his name)
> voided his transaction before his card
> was charged, therefore his software was
> not shipped. Third, the emails we
> received from xe2 consisted of 3 emails
> in less than a 24 hour period. He
> received a response in less than 4 hours
> after receipt of the first email.
> At Dreamcost.com, we strive to always
> give prompt responses and to keep our
> customers happy. We offer great products
> at great prices and we try to make
> everyone's experience with us a pleasant
I see no response to Jason A. Ramsey.
Re: From a Buyer That Got Burned
Oh, I forgot to mention that I've moved to ModernBill and couldn't be happier with both the software and the support. It's only marginally more expensive that DreamHosed, and it actually works...imagine that...
From a Buyer That Got Burned
I can in no way recommend this software to ANYONE in good conciousness. Here are a list of problems that I encountered while attempting to implement this product:
1. Support is supposedly available for 30 days after purchase; however, though I sent NUMEROUS emails and even tried to call their phone number (it rings five times and the guy's mom or girlfriend or something answers on an answering machine) on several occasions, I was only able to get a response once (see below).
2. When the software was purchased, I was led to believe that I would get access to a peer support forum. First, I was supposed to be able to divine the URL to this forum, apparently, because it was never communicated to me. After finally getting someone to return an email, I was given the URL to the boards and was able to post for a couple of days. Then, I changed my password from the assigned password and was suddenly locked out of the boards from then on. Though I sent email after email and called time after time, no one ever returned my communications, and I am, to this day, barred from accessing the forum.
3. Though the program claims to support Authorize.net merchant gateways, the support is, by their own admission, broken out of the box. In fact there are several show stopping bugs in the software that one user or another has figured out how to hack around by playing with the code. I, for one, was never able to make the software work with my Authorize.net account.
4. Software is devoid of many features that should be required for any decent accounting package. First, you cannot add existing customers. Customers have to sign up through the end-user interface like they are ordering service for the first time or nothing works. Additionally, the only billing method that the software supports is credit card billing. If a customer wants to send you a company check, well, good luck getting that reconciled...
I finally just gave up and had PaySystems issue a refund back to me, since I couldn't even get their attention with threats of challenging the charges and besmudging their name wherever I had opportunity. This is obviously a one-man outfit and he doesn't have the time (or talent, perhaps) to produce a quality product and back that product up with some support. Anyway, I hope this helps someone...
Re: Buyer beware
First of all, Paysystems runs a fraud check on all transactions before charging the card. This is why there is a slight delay, although normally the delay is much less than 24 hours. Second, xe2 ( i will not use his name) voided his transaction before his card was charged, therefore his software was not shipped. Third, the emails we received from xe2 consisted of 3 emails in less than a 24 hour period. He received a response in less than 4 hours after receipt of the first email.
At Dreamcost.com, we strive to always give prompt responses and to keep our customers happy. We offer great products at great prices and we try to make everyone's experience with us a pleasant one.
This looks like very impressive software if it does what it is suppose to do. However, one has to place an order first before they can see the support forum. Placing an order takes you to PaySystems.com - where you are told you must wait 24 hours before you software is shipped. This is just the opposite of what they say their software does - providing realtime authorization and billing.
Phone calls, during business hours are not returned - i have left several, neither is my email returned - again several. It is now going on three days since i placed the order.
DEAL WITH THESE PEOPLE AT YOUR OWN RISK!!!!!!!!!!!!!!!!!
Now firstname.lastname@example.org which also supiciously lhas the same pattern as email@example.com tells me it will take 30 days before i can have my $150 dollars back!
An open, cross-platform journaling program.
A scientific plotting package.