Crafty Syntax Live Help is a live help support chat system that allows the operators of Web sites to monitor their visitors as they are browsing the site and proactively open a chat session with them. It can use either a MySQL database or a text-based database and features chat notification, notifications when the user is typing a message, multiple chat sessions, referer tracking, page view tracking, and multiple operators.
Release Notes: Minor cross site scripting vulnerabilties were fixed in livehelp.php, user_questions.php, lostsheep.php, and leavemessage.php. Scrolling was added to the department choice page. The ability to rename a visitor IP addreses from the administrative interface was added. When listing transcripts, it now defaults to showing all departments unless the user looking at the transcripts does not have access to all transcripts. The online documentation was updated.