Release Notes: This maintenance update includes five bugfixes and usability tweaks. The 'nobody' shortcut on the ticket peek popup now works properly in IE8. An issue where malformed HTML attachments were being truncated when displayed in the browser was fixed. An issue with purified HTML attachments having their ID attributes stripped when displayed in the browser was fixed. When hovering over an attachment, a download option is now revealed. An issue in the scheduler where only one job would run per request if PHP lacked permission to use the set_time_limit() function was fixed.
Release Notes: This major update includes 64 new features. Virtual Attendants now track usage statistics. Virtual Attendants can set cross-record custom fields, add headers to sent mail, add recipients to mail, set organizations on tickets, and post comments as their owner. Macros integrate jQuery for automation while replying. Workers may upload multiple attachments at once. URLs can link directly to messages. Comment creation triggers events. Calendars can plot dates from any worklist. Admins can list sessions. Snippets track daily usage. The Web API can upload files, search comments, and compose mail.
Release Notes: This maintenance update includes five fixes and usability enhancements. The Portuguese translation was updated. The default labels for Activity Log entries when used in Virtual Attendant behavior were fixed. A bug in the Send Mail action of Virtual Attendant behaviors that prevented the 'From:' address from being set properly in some cases was fixed. The 'Current Worker' placeholder may now be used when filtering worklist-based dashboard widgets.
Release Notes: This maintenance update includes five fixes and usability enhancements. The generic 'Send Email' action in Virtual Attendants may now specify a 'From:' address. This may also be determined with placeholders on ticket-based behaviors. An option was added to worker preferences to control the initial size of the reply text box. The auto-grow functionality may also be disabled as a worker preference. An issue with auto-grow text boxes where OS-level keyboard shortcuts no longer worked if they involved PgUp/PgDn was fixed.
Release Notes: This maintenance update includes 18 fixes and usability enhancements. Inbound mail from workers will not be relayed if auth headers do not exist, or if the worker is deactivated. Calendar events may be added from worklists and the Links menu. This release fixes a login bug which made the "use a different email" link not work in some browsers and fixes an issue with quoted text not appearing in the reply box in some cases. The worker login method may be bulk-updated from Setup. Snippet worklists may be sorted by owner. The Ctrl+Shift reply shortcuts now work on Chrome for Windows.
Release Notes: This major update includes over 123 new features. Snippets support 'fill in the blanks' tokens. Snippet choosers show a preview. The Activity Log records logins, logouts, and ticket moves. Worklist with subtotals can be displayed as pie charts. Custom HTML widgets display user-defined content. Mail filtering can remove attachments. A login method may be set per worker. Secret questions improve the security of account recovery. Two-factor authentication is implemented using Google Authenticator. Quoted replies wrap to 76 characters. Virtual Attendants can set or remove links dynamically.
Release Notes: This maintenance update includes 11 fixes and usability enhancements. A worker's own actions will no longer affect the recent activity warning that shows up prior to replying to a message. The compose popup now requires at least one valid 'To:' email address before saving. Fixes an issue where the jquery.combined.min.js script file may be truncated during download in some environments due to a malformed character encoding. Auto-hyperlinking now properly handles trailing parentheses in URLs.
Release Notes: This maintenance update includes 24 fixes and usability enhancements. REST API requests can search for multiple values with the 'in' operator. An issue with the ordering of JSON search results has been fixed. Fulltext searching in expert mode no longer strips punctuation. The API now lazy loads linked records when their fields are requested. A new '/workers/me' endpoint is available in the API for translating credentials to a specific worker. Some PHP strict mode warnings have been fixed. API requests can be signed using 'X-Date' in environments where 'Date' cannot be set (e.g. jQuery). The favicon has been updated.
Release Notes: This maintenance update includes 15 fixes and usability enhancements. A new "Sender is worker" condition is available to Virtual Attendants on mail filtering behavior. A minor CSS issue in Chrome which caused the overlay for disabled plugins to be positioned improperly has been fixed. Message worklists may now be filtered, quick searched, and subtotaled by ticket status. Clicking the "(none)" owner subtotal in a ticket worklist will no longer display an error. This release fixes an issue which caused knowledgebase articles to intermittently not save due to latency (mainly in Chrome). Subtotals now work for URL and number fields.