Release Notes: This release includes over 55 features and bugfixes, including internationalization fixes, e-mail templates when sending mail, manual message logging, configuration plug-ins, SMTP/POP3 testers, and chained message routing rules.
Release Notes: This update introduces custom fields, allowing arbitrary data to be collected and displayed in search results, worklist columns, and community tools. Tickets created from the Web can prompt for custom field entry by situational context (e.g. "I would like to know about your products" vs. "I need help with an invoice.") This update also includes dozens of new features and usability improvements from community feedback.
Release Notes: This release adds several new plugins: E-mail Notifications (watchers), Audit Log, Support Center, Interactive Reports, and Service Levels. Service Levels allow you to prioritize incoming email by sender.
Release Notes: This is a complete rewrite to evolve from the past five years of project experience. The project now supports plugins, allowing rapid development of extensions. A major emphasis has been on conceptual simplicity, returning the core functionality to webmail-like intuitiveness without sacrificing scalable power. Fetch and Retrieve can now return resources from forums, FAQs/KBs, wikis/docs, blogs, and more. Community Tools allow you to expose public functionality, even on remote domains, without installing separate applications.
Release Notes: This release includes optimizations for large ticket views/searches on high-volume help desks. There are also over 30 improvements/fixes from user feedback.
Release Notes: This release contains over two dozen improvements and usability fixes from customer feedback. This is one of several cleanup releases for the 3.x branch in preparation for 4.0.
Release Notes: This release includes a security patch for Support Center URL overloading. There are also several Safari browser fixes for Ajax/dynamic functionality.
Release Notes: This release includes over 30 improvements and fixes.
Release Notes: The e-mail management system has been completely overhauled with hundreds of enhancements, including a major workflow overhaul, teams, tags, usability enhancements through Ajax, a dynamic search builder with save/load, dashboards with highly-customizable ticket lists, a streamlined desktop interface, and custom report integration via JasperReports.
Release Notes: There is now a PHP5 version for download. The GUI has had a facelift, which makes it easier to change colors and images. Boolean ticket searches have been added; AND/NOT searches are now possible, as well as optional words and partial matches. Custom statuses can also be created to match any business. Mail rules can now act before the email enters the system to bounce spam, ignore autoreplies, etc.