Release Notes: This is a minor cleanup of the 4.2 release. It adds back Fetch & Retrieve functionality as an optional plugin. Watchers no longer receive email notifications about probable spam. Group filters on Workspaces are now properly migrated. Languages can now be used even if their locale does not exist on the server OS.
Release Notes: A new global notification system provides a reusable service that functionality and plugins can use to get a worker's attention. Workers can now immediately notify any number of people when leaving a comment or note on mail. An attachments cleaner reclaims wasted disk space. Also included are over 60 fixes and improvements from community feedback.
Release Notes: This release includes optimizations for large ticket views/searches on high-volume help desks. There are also over 30 improvements/fixes from user feedback.
Release Notes: This release contains over two dozen improvements and usability fixes from customer feedback. This is one of several cleanup releases for the 3.x branch in preparation for 4.0.
Release Notes: The fetch and retrieve feature now also includes keyword matching as well as a new fetch and retrieve gateway used by other systems like Cerberus LiveHelp to share the knowledge base. The wildcard word searching functionality was fixed and extended. Users can again use an asterisk (*) or a percent (%) to denote a wildcard substring during a search.
Release Notes: A framework for the "Audit Log" system was added. The system will now record actions performed on tickets (such as status changes, assignments, and queue moves), which will open up the door to reporting functionality. Language packs for Italian, German, Slovak, and Norwegian were added. Many display bugs were fixed and some more configuration options were added.
Release Notes: A bug with sending a ticket close autoresponse on some installs and a bug that reset the priority to 0 when the status of a ticket changed have been fixed. Paging (prev+next) has been added to the unassigned tickets list on home There is more Win32 compatibility in the PHP GUI.
Release Notes: Bugfixes were made, and a few features were added to the parser.