Release Notes: This maintenance update includes 14 minor fixes and usability tweaks based on community feedback. Searching snippets will return partial matches by default. A 'Find more plugins' link was added in Setup. An issue that prevented extra email addresses from being added in the Support Center in some cases was fixed. The usability of the knowledgebase search when replying to tickets was improved. Custom fields are fixed on feedback entries. A destination URL will be preserved through multiple login failures. Bulk update on tickets can set a reopen date for 'waiting for reply' or 'closed'.
Release Notes: This maintenance release includes nine minor fixes and usability tweaks from community feedback. Snippets can be inserted into a reply using an auto-complete rather than having to open the chooser. New snippets can be created while replying to a ticket without leaving the page. A couple of bugs in the Support Center related to the Knowledgebase were fixed. A user-friendly 404 'Not Found' page is now displayed when requesting invalid URLs.
Release Notes: This maintenance release includes 14 fixes and usability tweaks.
Release Notes: This maintenance release includes 12 minor fixes and usability tweaks from community feedback. The UI is compatible with older versions of Internet Explorer again. IIS and Smarty3 will no longer create invalid filenames in the cache. OpenID now works when PHP is in safe_mode. Gravatar images will use SSL when enabled.
Release Notes: This version includes over 46 improvements from community feedback. The look and feel of the interface was improved. A registered contact in the Support Center may have multiple email addresses. Registered contacts can share their history for any email address. Contacts may use advanced search criteria to filter their ticket history. OpenID is supported for worker and contact logins. A datacenter plugin integrates server and domain management. Random samples can be drawn from any worklist, allowing for new workflow patterns: random assignments and A/B testing. An SDK of example plugins is included.
Release Notes: This maintenance release includes 9 minor fixes and usability tweaks from community feedback. It fixes a bug that was preventing new comments from being added in some environments. All comments are now included in the destination ticket when merging multiple conversations. When a worker is attempting to log in and your helpdesk is at its seat limit, the single most idle session will now be cleared to free up a seat rather than invalidating all idle sessions. The last step of the installation process will no longer prompt you to immediately update.
Release Notes: This maintenance release includes a dozen minor tweaks and fixes from community feedback. Search presets can be modified by saving over them with new filters. The installer will no longer require a patch immediately after finishing. Organizations are automatically linked to time tracking entries when created from tickets. Owners can be bulk added or removed from tasks, opportunities, organizations, and time tracking. Bulk update support was added to Notifications for marking a list of events as read. Fixes were included to better support Nginx and IIS Web servers.
Release Notes: This release includes over 68 improvements from community feedback. All views/lists will now remember their worker-level customizations (columns, sorting, length) between logins. "Open Ticket" will now generate a placeholder message from the first requester, so the sender and organization links properly point back to a client. Support Center modules and plugins can have their visibility set to: anybody, logged in, or nobody. Support Center membership can now be managed from the Address Book. The Time Tracking timer has been made thinner so it no longer blocks any menu options.
Release Notes: This release includes over 23 improvements from community feedback. You can now create custom mail filter criteria and actions using plugins. Watchers can trigger Worker Notifications (optionally, with Fluid.app integration) in addition to sending copies of matching e-mail. Superusers can edit any worker's Watcher Filters. Contact Situations in the Support Center can have any number of followup questions be required before website visitors can open new tickets. The anti-spam system has several minor fixes related to multibyte-safe string functions in PHP.
Release Notes: This release includes over 47 improvements from community feedback. The Support Center now uses jQuery for form validation and multiple attachment support. You can set the language for each public support portal and provide your own header in HTML. Custom fields from the Support Center can now match Group Inbox Filters. The number of unread notifications for the current worker is displayed as an alert in the top right on every page. You can now display a ticket history by sender email address, organization, or host. Most plugins have had their text added to the translation system.