Release Notes: This maintenance update includes 18 fixes and usability enhancements. Inbound mail from workers will not be relayed if auth headers do not exist, or if the worker is deactivated. Calendar events may be added from worklists and the Links menu. This release fixes a login bug which made the "use a different email" link not work in some browsers and fixes an issue with quoted text not appearing in the reply box in some cases. The worker login method may be bulk-updated from Setup. Snippet worklists may be sorted by owner. The Ctrl+Shift reply shortcuts now work on Chrome for Windows.
Release Notes: This maintenance update includes 8 fixes and usability enhancements. Broadcasts will no longer send messages to addresses that are flagged as defunct. The 'remember me' option in the login form now works properly in all browsers. This release fixes an issue with the growing text areas where they shifted the contents of a form by a few pixels when losing focus. It fixes an issue with the Activity Log during login and logout events when MySQL strict mode is enabled. Time tracking worklists may be subtotaled by a worker. Updating a plugin will clear the template cache so that UI changes are immediately visible.
Release Notes: This major update includes over 123 new features. Snippets support 'fill in the blanks' tokens. Snippet choosers show a preview. The Activity Log records logins, logouts, and ticket moves. Worklist with subtotals can be displayed as pie charts. Custom HTML widgets display user-defined content. Mail filtering can remove attachments. A login method may be set per worker. Secret questions improve the security of account recovery. Two-factor authentication is implemented using Google Authenticator. Quoted replies wrap to 76 characters. Virtual Attendants can set or remove links dynamically.
Release Notes: This maintenance update includes 11 fixes and usability enhancements. A worker's own actions will no longer affect the recent activity warning that shows up prior to replying to a message. The compose popup now requires at least one valid 'To:' email address before saving. Fixes an issue where the jquery.combined.min.js script file may be truncated during download in some environments due to a malformed character encoding. Auto-hyperlinking now properly handles trailing parentheses in URLs.
Release Notes: This maintenance update includes 24 fixes and usability enhancements. REST API requests can search for multiple values with the 'in' operator. An issue with the ordering of JSON search results has been fixed. Fulltext searching in expert mode no longer strips punctuation. The API now lazy loads linked records when their fields are requested. A new '/workers/me' endpoint is available in the API for translating credentials to a specific worker. Some PHP strict mode warnings have been fixed. API requests can be signed using 'X-Date' in environments where 'Date' cannot be set (e.g. jQuery). The favicon has been updated.
Release Notes: This maintenance update includes 15 fixes and usability enhancements. A new "Sender is worker" condition is available to Virtual Attendants on mail filtering behavior. A minor CSS issue in Chrome which caused the overlay for disabled plugins to be positioned improperly has been fixed. Message worklists may now be filtered, quick searched, and subtotaled by ticket status. Clicking the "(none)" owner subtotal in a ticket worklist will no longer display an error. This release fixes an issue which caused knowledgebase articles to intermittently not save due to latency (mainly in Chrome). Subtotals now work for URL and number fields.
Release Notes: This maintenance update includes 25 minor fixes and usability tweaks. Workers can send attachments through the external relay. Admins can toggle the built-in relay authentication from Setup. An issue where widgets on some shared dashboards were blank has been fixed. List values can be used in a Web-API search filter by JSON encoding them. Mail filters can perform regexp on headers with multiple values. The time elapsed fields on worklists can use human readable filters like "> 2 days". An issue where two workers replying to the same ticket didn't always trigger the recent activity warning has been fixed.
Release Notes: This major functionality update includes over 51 new features. Dashboards enable workers to create and share gauges, charts (bar, line, scatterplot), counters, subtotals, and worklists. The response time between an incoming customer message and outgoing worker reply is now recorded for every interaction. When a worker clicks the reply button on a conversation, they will now be informed if any new activity has taken place on the ticket since they started looking at it. A link is displayed above a worklist list after adding a new record. Any number of watchers may be added when creating records.
Release Notes: This maintenance update includes 14 minor fixes. A workaround bypasses a bug in old 6.x versions of PCRE (CentOS 5, etc.) that could lead to 'InTeRcApS TeXt' in the UI. A bug was fixed in recurring calendar events where weekly schedules could skip every other week. A workaround addresses a bug in PHP 5.3.3 when the 3rd argument to array_walk_recursive() is passed by reference. Time tracking entries created from the Links tab of a profile are now properly linked to the current record. The 'On' field is properly loaded when re-editing a Virtual Attendant behavior that schedules another behavior.
Release Notes: This maintenance update includes 6 usability enhancements and minor fixes. It fixes an issue where ticket URLs could have spaces in them. Switching between workspace tabs on a slow connection will no longer append worklists to the wrong tabs. Custom fields are now set on tasks before Virtual Attendant behavior runs for the 'New task created' event. As defined by RFC-2231, the 'Content-Disposition:' header is checked before 'Content-Type' for naming attachments. API credentials can be created for non-admin workers.