Release Notes: This version includes over 179 improvements. It can link any helpdesk content together: tasks to tickets, timesheets to opportunities, etc. Filter presets reuse searches. Tickets can be assigned to multiple workers. Assignees receive a notification when anyone replies or comments. Multiple snippets can be inserted at the same time. Reports provide more charting options (line, bar, stacked, filled) and display trends over time. Choosers simplify selection from long lists. Virtual filters simplify compound filters. All ticket worklists can display a subtotals sidebar. Message worklists allow for simpler observation.
Release Notes: This maintenance update includes 20 improvements. It implements the ability to create and retrieve activity log data in the REST API and the ability to retrieve groups and buckets in the REST API. Permalink URLs were improved by Romanizing accented and non-Latin characters instead of removing them. Worker relay replies were removed by removing leading blank lines. A problem with temporary files being left on the disk was fixed. An issue where a malformed From: header could prevent incoming messages from processing was fixed. A broken loading image when URL rewriting is disabled was fixed.
Release Notes: This maintenance update includes 23 improvements. It improves the performance and relevancy of fulltext searches by automatically detecting and quoting punctuated terms like email addresses, domains, URLs, IPs, and phone numbers. Phrase searches have stop words removed to improve matching. It implements 'OR' matching in quick search filters. Implements multiple line support for code formatting in the HTML editor. Fixes an issue where UTF-8 characters could become corrupted while displaying original_message.html attachments. Fixes an issue with drag reordering on workspace widgets.
Release Notes: This maintenance update includes 11 improvements. Tickets may be opened without specifying recipients. An updated field has been added to snippet records. The global search menu is accessible by vision-impaired users with the TAB key. Popup windows can be resized, and they are constrained by the window height. Logo and favicon URLs are validated in setup before saving changes. An issue that prevented the drag reordering of pages and tabs has been fixed. An issue with some conditions showing up blank on "New message on a watched conversation" events has been fixed.
Release Notes: This major update includes 70 new features. Workers and Virtual Attendants can send HTML formatted messages (including inline images) when composing, replying, or broadcasting. Cerb automatically converts CSS blocks to inline attributes for maximum compatibility with mail readers. Workers can relay specific messages to external email accounts without first having to set up a Virtual Attendant behavior. Cerb detects when a new storage object duplicates an existing one, and a link will be created to the same file. Workers can enable the display of Activity Log entries on the ticket timeline.
Release Notes: This maintenance update includes 6 improvements. It fixes a bug where scheduled behaviors from deleted Virtual Attendants remained in the queue. It fixes an issue where new tickets created from the UI didn't relay attachments. It fixes an issue where a ticket merge failed to complete if any tickets in the chooser were peeked at. It fixes an issue with the 'Continue replying' button when multiple workers replied to the same ticket simultaneously. It adds a relative time to the 'Date:' header on the ticket peek popup. It fixes an issue with numeric ticket masks that prevented their profiles from displaying.