Release Notes: This maintenance update includes eight improvements. It fixes an issue in Firefox with mouse position events in dashboards, fixes an issue where inbound worker relay messages weren't processed if the subject line referenced anything other than one valid ticket mask, fixes an issue with authentication signing worker relay messages, fixes an issue where toggling the 'select all' checkbox on worklists multiple times could lead to row selection becoming out of sync before bulk update actions, and removes the Ctrl+E shortcut on replies since this conflicts with Linux and Mac OS X keyboard shortcuts.
Release Notes: This maintenance update includes 12 improvements. It improves the 'Create task' and 'Create ticket' actions in Virtual Attendants to properly utilize custom fieldsets, improves the accountability of Activity Log entries generated by customers closing and reopening tickets through the Support Center, fixes an issue in 'Record changed' Virtual Attendant behaviors where some conditions couldn't be configured, fixes an issue with message placeholders in the Web API, and fixes an issue where ticket search worklists had permanent group filters that couldn't be edited.
Release Notes: This maintenance update includes 12 improvements. It changes merging behavior to use the open status if any merged ticket was open, fixes an issue with special characters in Windows-1252 encoded emails, fixes an issue with dragging tabs in Firefox, fixes an issue where unprivileged workers could modify dashboards and snippets, fixes an error when deleting sessions, fixes an issue where bulk updating time tracking records clears the activity field, fixes an issue in the API where the 'sortAsc' field had no effect, and fixes an issue in quick search with numeric values and certain operators.
Release Notes: This maintenance update includes 12 improvements. It implements the ability to enable sender spoofing for relay messages being sent to worker private email addresses, implements the ability to reply to tickets as workers through the Web API, implements the ability to use placeholders in the 'Set owner' action of Virtual Attendants, implements a flag in the UI for messages that were saved without being sent, implements a warning when composing mail with Cc:/Bcc: recipients and no To: address, and fixes an HTML escaping issue in the title of popups.
Release Notes: This maintenance update includes 10 improvements. It implements auto-hyperlinking for text-based custom fields in worklists and profiles, implements multiple line custom field expansion on portals, implements custom field information in the Contexts API response, implements the 'is_defunct' field for address records in the API, fixes an issue with searching attachments in the API, fixes an issue with Outlook calendar attachments, and fixes an issue with invalid default HTTP ports on Community Portal configuration files when using an application server.
Release Notes: This maintenance update includes 21 improvements. It implements subtotals in the Web API, implements placeholders for record link custom fields in Virtual Attendants and worklist exports, fixes an issue with external images in HTML replies, improves relay message threading by changing the 'From:' to Cerb rather than spoofing the original sender, and improves the 'always use HTML mode' option by applying it to compose.
Release Notes: This maintenance update includes 4 fixes and 1 improvement. It fixes a PHP 5.4 compatibility with the Twig library, fixes an issue with Virtual Attendant behavior variables, fixes an issue with logins on new worker accounts, fixes an issue with Virtual Attendant behaviors that use the same Virtual Attendant as the 'On:' target, and improves the error reporting when importing Virtual Attendant behaviors in JSON format.
Release Notes: This major update includes 106 new features. Virtual Attendants can run actions in response to any record fields changing. Full-text searches are more efficient. Worklist exports are streamed efficiently to avoid memory limits and timeouts. The 'Execute an HTTP request' action in Virtual Attendants can include headers. The Virtual Attendant simulator only shows fields that are used in the current behavior. Dashboards can display up to four columns. Support Center ticket worklists can display any fields. Administrators can set passwords for other workers. Worker password hashes are salted.
Release Notes: This maintenance update includes 10 improvements. It improves the performance and relevancy of quick searches on message contents, fixes an issue whereby multibyte characters could appear corrupted in HTML previews, fixes an issue whereby Ajax requests were sent twice when reordering dashboard widgets, adds a "message_headers" placeholder to snippets and Virtual Attendants, fixes a PHP segfault issue in the mail parser on CentOS, and fixes an "out of memory" error when quoting very large messages.
Release Notes: This maintenance update includes 20 improvements. It implements the ability to create and retrieve activity log data in the REST API and the ability to retrieve groups and buckets in the REST API. Permalink URLs were improved by Romanizing accented and non-Latin characters instead of removing them. Worker relay replies were removed by removing leading blank lines. A problem with temporary files being left on the disk was fixed. An issue where a malformed From: header could prevent incoming messages from processing was fixed. A broken loading image when URL rewriting is disabled was fixed.