Projects / Call Center Reloaded

Call Center Reloaded

Call Center Reloaded was designed to allow small to medium size call centers to quickly log calls. It features knowledge base search, call archives (automatic after 2 months), a control panel, and New Call and Closed Calls sections to help keep the call center organized. It also features multiple levels of call center users, including managers, technicians, and technicians with elevated access.

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Implementation

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  •  26 Jan 2005 07:05

Release Notes: install.php was updated in order to insure more successful installs. manual.htm was included for documentation purposes.

  •  04 Aug 2004 09:32

Release Notes: The manual.htm file was added, which provides important documentation on installation, including MySQL table names, configuration file, and general call center file structure. The manual should help clear up any issues related to the installation of the call center.

  •  07 Jun 2004 13:41

No changes have been submitted for this release.

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