Projects / Bluetail Ticket Tracker

Bluetail Ticket Tracker

The Bluetail Ticket Tracker (BTT) is a system for creating, storing, and keeping track of tickets. A ticket describes an issue of some sort. It can, for example, be a Trouble Report or a ToDo note. BTT also makes it possible to store customer information, which can be coupled to a ticket. BTT comes with a wiki-style knowledge base and an automatic mail store.

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Recent releases

  •  13 Sep 2003 06:20

    Release Notes: The Yaws Web server was employed and a new look and feel was added. It is now possible to attach files to tickets. Version handling is supported in the knowledge database, and support for English, German, French, Spanish, and Galician was added.

    •  21 Sep 2001 10:17

      Release Notes: Introducing the possibility to make certain fields mandatory, i.e. to enforce that the fields are set to a proper value, and made some bugfixes.

      •  15 Aug 2001 14:47

        Release Notes: It is now possible to set it up for your own language. Pre-defined languages are English and Swedish. A product field has been added, and there are a number of bugfixes.

        •  26 Jul 2001 06:51

          Release Notes: This release includes a Unix CLI.

          •  19 Jul 2000 12:10

            Release Notes: This release adds new features (mail storing and mail alert handling), a command line interface, and minor enhancements and bugfixes.

            Recent comments

            29 Feb 2000 17:15 adlerspj

            Great ticket system
            After installing and evaluating a half-dozen different ticket tracking systems found here on FM, I selected this one because of the features it presents and helpfulness of the author. Favorite features include the customer list, arbitrary follow-up length with HTML, and user preferences. We have been using it for several weeks, with over 250 customers entered, and a couple dozen people entering and handling tickets. Also, it was very easy to install and configure, including the erlang environment.

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